Refund Policy

Refunds are permitted prior to your order being shipped. If your order has already processed and has shipped out, unfortunately we are unable to honor a refund. Once product has been shipped, your order will need to be returned to us. 

Return Policy

If you are not satisfied with your Standard Home & Living purchase, you may return your purchase to us within 3 days of delivery confirmation, for a full refund of what you paid for the product. Contact us within 3 days of the delivery date to ensure a smooth return process.

 

How Do I Return?

• Visit our returns center for items damaged during shipping or did not arrive, see info on damages below

• Enter your order number & email address to start

• Follow the instructions and indicate the items you want to return

• If you received the wrong item and/or an item damaged (see below for insurance instructions for damaged goods during shipping).

• Once your request is approved, you'll get a confirmation email with a return label and instructions.

• Repackage your product(s), print out the label & attach it to your package, drop the package off with the provided return label attached at your nearest post office/drop box.

• Boom your done!

What Are the Return Guidelines?

• You must contact us within 3 days of your package being received with any issues.
• All returns packages must be received within 6 days of the date your order shipped from us.  
  
• We do not accept returns due to mind changes, not fully reading descriptions or items that were marked as "imperfect."
• Hygiene items such as soaps, linens and pillows cannot be returned for hygiene purposes. 
• Refunds can only be issued to your original payment method or you can receive a gift card to your email for store credit!
• To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We do not have an "exchange" process - simply return your item and place a new order for the alternate item.  We will refund for the original order as appropriate (see below).
• Discounted items are final and cannot be returned or exchanged (these items will also be noted in their description if they are not able to be returned)
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use
• Shipping is non-refundable, except in cases where we have made a shipping error and/or something else happened during shipping. If we messed up, we take FULL RESPONSIBILITY!

Item Received is Damaged or Didn't Come

We have a 3 day return policy, which means you have 3 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@standardhomeandliving.com